Our Services

At Clearsky, we stand by the precision of our instruments and the passion of our users. Our dedicated support ensures your journey under the stars remains seamless, from unboxing to decades of celestial exploration.

1. Warranty Coverage

• 2-Year Limited Warranty: Free repair or replacement for manufacturing defects (gearbox, motor, control board).

• Global Coverage: Valid regardless of purchase region (proof of purchase required).

2. Technical Support

• Online Assistance: Reach us via email (clearskyastro@foxmail) /instagram(clearsky_astro)/wechat(c-naoo) for setup guidance, firmware updates, and troubleshooting.

• Video Guides: Access step-by-step tutorials on mount installation,usage,polar alignment, and software integration.

3. Repair & Maintenance

• Fast Turnaround: Average 7 business days for repairs (excluding shipping time).

• Flat-Rate Service: Out-of-warranty repairs at fixed $50 fee (parts + labor).

4. Upgrade Program

• Existing customers of Clearsky Harmonic Equatorial Mount can purchase other models of Mount at a discounted price. For details, please contact our customer service.

 

Contact Us

email:clearskyastro@foxmail

instagram:clearsky_astro

wechat:c-naoo