List
Below are some technical and software supports that may be required.
Maunal
ClearskyMount - English Manual
OnStep Setup
Onstep Ascom Driver
说明书
晴空谐波赤道仪
中文说明书
Item Title
Describe
Serial port driver
CH341SER.EXE
Serial port driver required for connecting to a computer
Item Title
Describe
Our Services
At Clearsky, we stand by the precision of our instruments and the passion of our users. Our dedicated support ensures your journey under the stars remains seamless, from unboxing to decades of celestial exploration.
1. Warranty Coverage
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2-Year Limited Warranty: Free repair or replacement for manufacturing defects (gearbox, motor, control board).
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Global Coverage: Valid regardless of purchase region (proof of purchase required).
2. Technical Support
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Online Assistance: Reach us via email (clearskyastro@foxmail) /instagram(clearsky_astro)/wechat(c-naoo) for setup guidance, firmware updates, and troubleshooting.
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Video Guides: Access step-by-step tutorials on mount installation,usage,polar alignment, and software integration.
3. Repair & Maintenance
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Fast Turnaround: Average 7 business days for repairs (excluding shipping time).
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Flat-Rate Service: Out-of-warranty repairs at fixed $50 fee (parts + labor).
4. Upgrade Program
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Existing customers of Clearsky Harmonic Equatorial Mount can purchase other models of Mount at a discounted price. For details, please contact our customer service.
Contact Us
email:clearskyastro@foxmail
instagram:clearsky_astro
wechat:c-naoo